How much does it cost to ship by truck?
If your order must ship by truck we have a shipping fee of $99.00 within the
continental U.S. to your loading docks or curb side. If your board order is over
$2,000.00 then shipping is free.
*Custom orders and graphics orders are not included in our free shipping program.
Receiving Instructions & Damage Claim Policy?
Damages during transit are a common when transporting
whiteboards or chalkboards. However, you can do your part to help prevent it and
OptiMA, Inc. will be happy to replace any display board damaged during transit
if you follow these simple steps and inspect your shipment for damages upon arrival.
Many of our boards are very large, bulky and extremely heavy. A delivery driver may need assistance in unloading your units or they can become damaged.
NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. You must look at the packages to see if there is any damage. We recommend that you open each piece regardless of what the exterior of the cartons look like since there can be concealed damage. Once the driver leaves it is too late and it becomes your sole responsibility to file a claim. Call the trucking terminal immediately for instructions or visit the web site provided to you in our email.
If the driver will not let you open the pieces then fully inspect the outside of each carton and note any damages to the packaging no matter how small on the bill of lading such as the following: "Driver would allow inspection prior to signing. Carton Damaged" or note any obvious damages found, the total number of damaged packages and description of the damage such as “hole in side of box #1” or “Box #2 Crushed on the corner and board with same damage”. Hold aside any damaged parcels for carrier inspector. Ask your delivering driver for local phone number.
If you find any damaged goods upon inspection simply note the item and quantity damaged on the bill of lading while the driver is there. Then notify OptiMA Inc. customer service at 877-410-5578 at once for a replacement order. You will need to fax your copy of the bill of lading noting the damages to OptiMA at 508-393-6688. OptiMA will contact the trucking company for verification and a replacement order will be processed upon verification.
All claims for damages must be made to OptiMA within 14 days of delivery. No claims can be processed after that time. Each freight company will have their own terms and restrictions on claims.
IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKET, IT BECOMES YOUR SOLE RESPONSIBILITY TO FILE THE CLAIMS WITH THE CARRIER. A NEW BOARD WILL BE SENT TO YOU BUT AT AN ADDITIONAL CHARGE. THERE WILL BE NO EXCEPTIONS!
The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. Your freight charges billed through the OptiMA Companies only cover you to this point. If you request inside delivery, there is an additional charge from the trucking company and you are 100% responsible for these charges regardless of the size of your order. It is strongly advised that you ask the trucking company exactly what that inside delivery charge will cover. It usually means inside the door only. Please note that these are not OptiMA Inc.'s policies but those of most of the major cargo carriers within the U.S. Your experience may depend entirely upon your individual delivery person. A lot of times these drivers will go above and beyond what they are required to do with a little kindness and professional courtesy.
What is your Return / Cancellation Policy?
Orders for stock items can be canceled up to 48 hours after your order has been placed or as long as the item has not been crated and / or shipped from the factory. If your item is a quick ship item then chances are it may already be on the truck.
Custom items such as Conference Cabinets, Fabric Bulletin Boards or other modified products can be canceled as long as production has not begun on the item. Once the item is started, finished or shipped it cannot be canceled because it was created specifically for you. Custom items include Conference Cabinets, Aluminum Chalk / Marker Trays, Enclosed Bulletin Boards with fabric or lighting, Custom sized whiteboards, chalkboards or others and any item to which you are adding an accessory.
If returning an item, call for a return authorization number and return address. OptiMA Inc. will accept any item back for credit within 30 days of shipment if it has not been used and is returned in the original shipping carton with the original packing materials. There is a 20% re-stocking fee and the boards must be shipped back to the factory Freight Prepaid by the customer. No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board. Once the units are received, inspected and found to be in good order, we will mail you a company check. We do not issue a credit on the credit card.
We're sorry but special orders are not returnable. This includes 5' dry erase boards, dry erase boards with mahogany stains, full height walls, marker trays, any boards put together with an H-Bar or Spline Joint, Custom Sized Boards, Burlap or Vinyl Bulletin Boards, Conference Room Cabinets and Enclosed Bulletin Boards with fabric or lighting added.